Refund Policy
Effective [EFFECTIVE DATE]
In short: try it free for 7 days with no card. Cancel any time and keep your plan until the end of what you've paid for. If we charge you by mistake, we'll make it right.
Free trial
Solo and Team start with a 7-day free trial, with no card needed. Add a card during the trial to carry on. If you don't, the plan ends with the trial and you're back on Free. Nothing is charged and nothing is deleted.
Cancelling
Cancel any time in Settings → Plan → Manage billing. Your plan stays active until the end of the month or year you've paid for, then it doesn't renew. We don't give partial refunds for the rest of a period you cancel during. Packets you've sealed stay verifiable after you cancel.
Changing plans
- Solo to Team: your Solo plan becomes Team straight away, and the unused part of Solo comes off your first Team bill.
- Adding people to a Team: someone beyond the seats you've paid for this period is charged for the rest of the period when they accept. The amount is shown before the invite is sent.
- Removing people from a Team: their seat stays paid until your plan renews, and the renewal then bills fewer seats. There's no credit for the rest of the period.
Deleting your account
If you delete your account while a paid plan has time left, the plan is cancelled and the unused part is refunded to your card automatically.
Mistakes
If you were charged twice, charged after cancelling, or charged in error, email proofsupport@durendalsystems.com within 30 days of the charge and we'll refund it. Refunds go back to the card that was charged and usually arrive within 5 to 10 business days.
Taxes
Where sales tax or VAT applies, it's refunded along with the charge it was added to.
Questions
Email proofsupport@durendalsystems.com. For 25 or more users, invoice billing or volume pricing, email sales@durendalsystems.com.